Support is available from the RMSAS team

JISC CETIS RMSAS (Relationship Management Support, Analysis and Synthesis) Project is delivering support, analysis and synthesis services to the BCE CRM (Business Community Engagement Customer Relationship Management) Process Improvement Pilots and to the SLRM (Student Lifecycle Relationship Management) Pilots. Please visit their wiki for further information.

Intended outcomes

Intended outcomes for the project set by JISC include:

• Better connectedness between the Business and Community Engagement (BCE), central resources and functions to enable enterprise-wide approach to developing and maintaining strategic relationships and partnerships.
• Increased understanding of how to enhance efficiency and generate business value through Customer Relationship Management (CRM) and Partner Relationship Management (PRM) approaches, in support of strategic Business and Community Engagement.
• Increased understanding of different operational processes and use of ICT systems that are employed by Further Education (FE) and HE (Higher Education) institutions.

Project background

During May 2009, Joint Information Systems Committe (JISC) announced a call for pilot projects under the theme of Customer Relationship Management (CRM) for Business and Community Engagement. Knowledge House responded to this call and following its successful bid for grant funding, this project has been initiated in North East England.