We are on Skype!

We are on Skype as KnowledgeHouseNE. Our project team will be delighted to share our BCE project experience and learn from others within the JISC Community. Please add us to your contacts.

The Relationship Management Startup Event

The Relationship Management Startup Event will be held on Wednesday 29th and Thursday 30th July, 2009 in Birmingham. Zeynel from our project team will be representing us during the event. Please click here for further information about the event.

Support is available from the RMSAS team

JISC CETIS RMSAS (Relationship Management Support, Analysis and Synthesis) Project is delivering support, analysis and synthesis services to the BCE CRM (Business Community Engagement Customer Relationship Management) Process Improvement Pilots and to the SLRM (Student Lifecycle Relationship Management) Pilots. Please visit their wiki for further information.

Invaluable information on JISC CETIS website

JISC CETIS (Centre for Educational Technology & Interoperability Standards) provides support and advice on educational technology and standards. Please see their website for educational technology news, resources, comment and analysis, as well as information on community events, etc.

Intended outcomes

Intended outcomes for the project set by JISC include:

• Better connectedness between the Business and Community Engagement (BCE), central resources and functions to enable enterprise-wide approach to developing and maintaining strategic relationships and partnerships.
• Increased understanding of how to enhance efficiency and generate business value through Customer Relationship Management (CRM) and Partner Relationship Management (PRM) approaches, in support of strategic Business and Community Engagement.
• Increased understanding of different operational processes and use of ICT systems that are employed by Further Education (FE) and HE (Higher Education) institutions.

Project background

During May 2009, Joint Information Systems Committe (JISC) announced a call for pilot projects under the theme of Customer Relationship Management (CRM) for Business and Community Engagement. Knowledge House responded to this call and following its successful bid for grant funding, this project has been initiated in North East England.